Frequently Asked Questions

Everything you need to know about shopping with Colapz.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while express options are available at checkout.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Yes, Colapz ships to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated during the checkout process.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.

Are your products covered by a warranty?

All Colapz products come with a 12-month manufacturer's warranty against defects in materials and workmanship to ensure you receive the highest quality goods.