Returns & Exchanges

At Colapz, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a hassle-free 30-day return policy on all unused items in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.

• 3.
  Ship the Item

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your returned items, we will process your refund or exchange within 5-7 business days to your original payment method.